Frequently Asked Questions
1. Do you replace our EMR or care‑management system?
No. We run alongside your EMR/CMS and plug in at the depth you choose. We’re purpose‑built to empower CHWs and close gaps fast, then write back to your source systems as needed.
2. How do you integrate with our EMR/data stack?
Standards-based (FHIR/HL7) or flat-file/CSV via secure SFTP. We can start lightweight with minimal integration for fast pilots, then expand to bi‑directional data flows.
3. What data do you need to start?
Member demographics, basic eligibility/panel lists, and (optionally) claims/encounter feeds for risk and ROI. We can begin with very little and deepen as value is proven.
4. Do CHWs need to learn a heavy new system?
No. The platform is mobile‑first, simple, and designed for <2‑minute workflows.
5. How do you measure ROI?
We align on a shared baseline and attribution model during kickoff and track avoided ED visits/admissions, HEDIS lift, no‑show reductions, adherence, and CHW productivity.
6. How fast can we launch?
Most programs launch in 4–6 weeks once data access and BAA are confirmed. A “light mode” can start in ~2 weeks with CSVs and basic reporting.
7. Do you provide CHWs?
We typically enable your existing CHW/care teams, but can work with partner networks if you need capacity.
8. How do you handle SMS consent and language access?
Opt‑in compliant workflows, multilingual messaging, and CHW supervision/override with full audit trails.
9. Who owns the data?
You do. We operate under a BAA, with export-anytime options (CSV/Sheets or full database extracts).
10. Is it secure and compliant?
Yes—HIPAA-compliant, BAA-backed, HITRUST-certified Google Cloud, encryption in transit & at rest, role-based access controls and audit logging, clear SLA and incident response.